ForwardLine is devoted to providing the best customer support in the merchant account industry. Unlike with other processors, you’ll be able to depend on us for any problem you have, no matter how small. After all, our goal is to help your business run as smoothly as possible.
Here are just a few of the ways ForwardLine will continue to help and service your business:
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- One-to-One Merchant Support
With ForwardLine, you will always be one quick phone call away from your own personal merchant services representative. And since every ForwardLine merchant service representative has a minimum of five years experience, any problem you have will be solved quickly and efficiently. Unlike many other payment processors, you’ll never have to worry about unreturned phone calls or unresolved issues. That’s because at ForwardLine, we pride ourselves on being able to get done whatever our customers need, whenever they need it.
- Terminal Service & Care
Whether you are converting an existing system or setting up a terminal for the first time, ForwardLine will work with you every step of the way to ensure a smooth process. Your full service customer care experience will include: terminal deployment, overnight replacements, hands-on training, equipment repair, and just about any other service or need that might pop up.
- Online Reporting
With ForwardLine’s online reporting, you’ll have 24/7 access to a database with answers to just about all of your payment processing questions. From identifying downgraded transactions to viewing your merchant statement, you can save time and money by using these valuable reporting tools. Plus, if one of your customers calls with a billing question, you’ll now provide even better customer service because their transaction information is just a few clicks away.
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